Types of Insurance

Our car rental prices include the following types of insurance:

•    Liability car insurance (also named as Third Party Insurance);
•    Super Collision Damage Waiver with a deductible of as little as 300 euros;
•    Comprehensive car insurance with a deductible of as little as 300 euros;
•    Windshield insurance with zero Client liability (no deductible).

For an additional fee, you can select the following type of insurance:

•    Super Collision Damage Waiver with no deductible. For an additional fee of 6‑16 euros/day, you can have our Zero excess insurance with zero Client liability (no deductible);
•   Personal accident insurance is available for an additional fee 4 euros/day. This type of insurance covers treatment expenses of injuries of the driver and passangers, resulting from traffic accidents.

A brief description of the above mentioned insurance see below.

Liability car insurance

This type of insurance (included in the car rental price) will cover your financial liability for any damages caused by vehicle operation. The maximum amount of coverage is 2,000,000 euros.

Super Collision Damage Waiver

This type of insurance (included in the car rental price) will cover your financial liability for damages to the rented car or any part of it. Client liability will be limited to a deductible of 300 euros for a passenger car, or 500 euros for a minibus. The insurance does not cover the car’s interior or tires.

Comprehensive car insurance

This type of insurance (included in the car rental price) will cover your financial liability in cases of car theft or damages incurred due to theft, vandalism, fire, hail, flood, etc. Client liability is limited to a deductible of 300 euros for a passenger car, or 500 euros for a minibus.

Windshield insurance

This type of insurance (included in the car rental price) will cover your financial liability in case of windshield damage. The deductible amount is zero.

The insurance does not cover the car’s interior or tires. This type of coverage is rather expensive and is not very popular because of its impracticality. Unlike the exterior of the car, you can only damage the interior “on your own.” So if you follow basic rules of behavior when operating the vehicle, the likelihood of damage to the interior is close to none. The quality of European roads is very high, so the chances of tire damage are also highly unlikely if you drive responsibly.

Reasons for rejecting insurance claims

In case of a road accident, call the police. Otherwise, the insurance company can reject the indemnity claim.
The insurance company will not accept indemnity claims in the following cases:

•    Willful damage;
•    Driving under the influence of alcohol or drugs;
•    Illegal operation of the vehicle, operation by a person without a driver's license, using the car to commit a crime, etc.;
•    Theft of the car (when the Renter has no keys or car documents);
•    Vandalism (when there is no police report or incident registration).

Clarification

In conclusion, we would like to explain our insurance coverage (included in the car rental price) in plain and simple words. For example, what happens if the Renter is responsible for a road accident when driving a rented passenger car? In this case, regardless of the extent of damages to the rented car and other cars involved in the accident, the maximum liability of the Renter will be 300 euros. If the Renter is not responsible for the road accident, he/she will have no liability whatsoever, regardless of the extent of damage caused to the rented car. In this case, the deposit will be returned to the Renter in full following the submission of the road accident report that indicates the responsible and injured parties.

Information about All-Inclusive! Rent a Car is here.

Rates include
Unlimited mileage, Highway/toll sticker (it doesn't cover toll sections, paid additionally before entering), Liability car insurance, Super Collision Damage Waiver, Windshield insurance, Comprehensive coverage (vandalism, flood, fire, hail, theft), Airport surcharge, All taxes, Environmental Charge, Roadside Assistance, Winter tyres from november 1 till april 15.
     Delivery service
Free Pick-up service during working hours. Drop-off service during working hours costs 20EUR.
     Additional Driver Policy
Costs for the 1st and 2nd additional driver is included.
     Insurance
The price includes following insurance: Car liability/Third party, Super Collision Damage Waiver (excess/deductible 300EUR per car and 500EUR for minibuses), Comprehensive coverage (excess/deductible 300EUR per car and 500EUR for minibuses), Windshield insurance (without excess/deductible).
     Zero excess Insurance
Not included in the price. It is available upon request for 6-16EUR per day.
     Deposit
Deposit is being blocked on clients Credit Card. Deposit by cash is possible too. Excess amount for all cars is 300EUR (500EUR for minibus). The deposit shall be paid (holded) by the Renter at the moment of signing the Agreement. The deposit shall be released to the Renter after the vehicle is returned and after signing the handover protocol.
     Documents
For renting a vehicle, Renter is required to have international passport and driver's license. If in driver’s license is not used the Latin alphabet, Renter is required to have international driving license (and national driving license too). To obtain a lease on a legal body, in addition to passport and driver’s license, it is necessary to have extract from the trade register not older than 1 month.
    Payment Policy
We accept following credit cards: visa, mastercard, diners-club. Cash is accepted too. The rental fee shall be paid by the Renter at the moment of signing the Agreement. While booking the car on our website the Renter chooses method of payment: cash or credit card. If payment in cash is chosen, after arrival it's not possible to change method of payment. If the payment by credit card is chosen, after arrival it's possible to choose any method: cash or credit card. Making a selection of credit card payment, the Renter sends the data (number) of his/her credit card via secured by SSL Certificate channel. It's absolutely safe. We do not take or block any prepayment from the account, we keep the card data in case of the Renter doesnt arrive.
     Booking cancelation
Free of charge booking cancelation is possible 48 hours before the starting of rental period. Late arrival cased by delayed flight or late arrival with notice on telephone or email does not count as nonappearance. If the reservation was made without providing credit card information, we keep the reservation of the car for an hour after the agreed time of arrival. In case of absence of the Customer within 1 hour from the agreed time, if this Customer has not warned in advance the reservation is canceled. If card information was handed over, the car reservation is kept throughout the day until midnight, but in the case of customer's nonappearance, penalty of 50EUR is taken out of the credit card.
     Car Replacement
We reserve the car class, but always indicate possible vehicle brands. However, we reserve the right to substitute the reserved car by a more expensive car or a car of a higher class without increasing the cost and without coordination with the Renter. These vehicle parameters such as the Automatic, Station Wagon (Estate), Diesel remain unchanged even in case of replacement with a vehicle of a higher class.
     Cross Border Policy
Crossing the borders inside of Schengen zone is possible and is included in the price of rental. It is strictly forbidden to travel in the rented vehicle to the following countries: Ukraine, Belarus, Russia, Serbia, Bosnia and Herzegovina, Albania, Romania, Bulgaria. The visited countries must be included in Agreement at the moment of signing the Agreement. Transportation of the car by ferry is forbidden.
     Out of Hours Policy
The vehicle pick up and return (before 8:00 a.m. and after 9:00 p.m.) shall be carried out for the additional fee 5EUR/30min.
     Age Requirements
Minimal driver age: 20; Maximal driver age: 75. Drivers must have valid drivers license for at least 1 year. If a driver is more than 20 years old but under 25, the deposit may be doubled or the rental cost may be increased. Such cases are considered individually.
     Special Equipment
Winter tyres fee (from november 1 to april 15) is included; Baby Seats (all categories) - 40EUR per rental. Child Booster Seats (8-12 Years) - 10EUR per rental; GPS Navigation System - 10EUR/day (maximum 70EUR); Snow Chains - 35EUR per rental; Luggage Rack - 6EUR/day (maximum 40EUR).
     Fuel policy
Full to full. When taking over the vehicle the Renter shall check the quantity of the fuel in the tank. The Renter must return a vehicle with the fuel tank full. In case when the fuel tank is not completely full, the Renter should pay for the rest of fuel 1.5 EUR/liter+20EUR service fee.
     Roadside Assistance
We have Roadside Assistance available 24/7 free of charge.
     Additional information
Toll sticker is included. The car is provided with a toll sticker of the country in which the car is taken for rent. If the car is taken for rent in Vienna there will be an austrian toll sticker (Austrian vignette) on the car's windshield. It doesn't cover 6 toll sections, paid additionally before entering.
     Tax
All taxes and VAT is included in the price.